Frequently Asked Questions

 General

How do I apply?

Visit www.crystalcruisesmanning.no and register your CV online. We only accept applications submitted through our web site. Certain nationalities as Indonesians, Indians and Filipinos are hired through one of our selected agencies. For more information click here.

Which positions do Crystal Cruises Manning hire? CCM mainly recruit for entry level positions. You will find all positions listed under the career section. We are constantly recruiting for the largest departments therefore register your CV.

What are the minimum requirements to work onboard Crystal Cruises? Regardless of the position you need to speak English and the minimum age is 18. Requirements are pending on position but previous experience in similar position from ship/yacht/river and/or luxury hotel/restaurant is beneficial.

Career opportunities? CCM recruit entry positions externally while Crystal promote internally. Crystal is dependant on talented employees to climb the ladder. With Crystal you can build your professional career onboard ocean, river, yacht or expedition!

Where does the interview take place? In most cases we do virtual/online interviews.

Do Crystal have a couple policy? CCM do hire couples however consider each candidate individually. All couples must apply separately. We do our best to accommodate you to the same ship but we cannot make any promises. Also, neither promises can be made for same rotation nor cabin allocation.

I am applying with a friend; can we work onboard the same ship? CCM hire based on operational needs. You are welcome to request a specific ship however we cannot guarantee that we can meet your request.

Can I request which ship to work onboard? CCM hire based on operational needs. You are welcome to request a specific ship however we cannot guarantee that we can meet your request.

Do I get a day or the weekend off when I work onboard? All employees work 7 days a week while onboard.

Can I go ashore when I want to? As long as your working schedule permits, you are allowed to go ashore. However, if you are assigned IPM (In Port Manning) you must remain onboard while the ship is in port.

What is In Port Manning? In accordance with international maritime law, Crystal Cruises has established minimum manning in the organizational structure for responding to fires and other emergencies when a ship is in port.

As part of the assigned emergency duties of each employee, approximately twenty-five percent of the employees are to remain on board at all times on a rotational basis.

Which documents do I need in order to join? When you are accepted after interview with CCM you will receive clear instructions how to proceed to obtain all required documents prior joining. Therefore it is not necessary to have all documents in order when you apply for a position with Crystal.

How do I get paid? Each employee receive, free of charge, an OceanPay Visa debit card. This card is yours personally. You will receive your pay via direct deposit (free of charge) in your OceanPay card account each month while you’re working on board and while on vacation (for those with paid vacation time).

How do I send my money home? You can transfer the money from your OceanPay account to any bank account worldwide, make purchases or pay bills, or just leave the money in the OceanPay account.

Is income tax deducted? It is your responsibility to contact your local tax office and find out whether you are required to pay taxes in your country of residence.

Language onboard? The official language onboard is English, all employees need to be fluent in English. In the presence of guests, and in watch-standing areas where the watch consists of mixed nationalities, English must always be spoken, even between shipboard personnel when speaking to each other.

Does Crystal Cruises have a drug policy? Crystal is a drug-free company, and we have zero tolerance policy for consumption or possession of illegal drugs.

Alcohol policy? Crystal has a strict alcohol policy. During contract, your alcohol consumption should be kept to the minimum.

Where can I smoke? When off duty, the employees are allowed to smoke in designated smoking areas. Smoking in crew cabin is prohibited, including electrical cigarette.

Tattoo policy? CCM do hire candidates with tattoos however it is pending on where the tattoo is placed and the size of it. Applicants with a tattoo need to be approved by CCM.

Uniform? Will be supplied onboard. Selected positions require that you buy shoes prior to joining.

Appearance standards? Our employees are representing Crystal therefore when in uniform it is important that you always follow the guidelines. The size of uniform should be correct and proper footwear used. Uniform should be spotless at all times. Well-maintained hair, facial hair, jewelry, makeup and nails.

What should I pack? There is limited space in the crew cabin therefore make sure to bring only what you absolutely need.

Do you have laundry facilities for the crew? To wash your personal clothes, there is Crew Laundry, self-service washing and drying machines at your disposal. Your uniform is taken care of by your colleagues in the Laundry Department.

 

Ocean

Do you hire all nationalities? Onboard Crystal Ocean CCM hire all nationalities. However certain nationalities as Indonesians, Indians and Filipinos are hired through one of our selected agencies. For more information click here.

Does Crystal Cruises Manning recruit all onboard positions? CCM recruit all Hotel and Deck & Engine positions. Candidates from Indonesia, India and the Philippines are hired through our agencies. For more information click here.

Security, Spa, Fitness, Doctor, Casino, Entertainer, Junior Activities Director, Photographer, Gift Shop are hired from external agents or our office in Miami. For more information click here.

Where does Crystal Symphony and Serenity sail? Crystal Ocean’s two ships does not have a home port as they have worldwide sailings. The itineraries varies from 7-nights sailings up to 3- months.

Which documents do I need in order to join? Valid passport, valid medical, C1/D Visa, 4-Part Basic Safety Training and Crowd Management Training. D&E Department require specific certificates.

How do I get the Medical Examination? CCM will send you the Crystal Medical Examination form and you will have to schedule an appointment with a certified doctor. You need to pass the medical examination in order to join.

What is a C1/D Visa? United States of America requires all none US citizens crew to obtain a C1/D visa for travelling to the US. A C1/D Visa is a non-immigrant visa issued by US Embassies around the world. This visa allows crew members to transit through US ports. When offered and accepted for a position, CCM will issue a letter to support your visa process. For more information click here.

What is a Schengen Visa? Certain nationalities are required to obtain a Schengen Visa prior entering a country that is part of the Schengen area, Europe. CCM will inform you if Schengen visa is required for your nationality. Only needed if you join the ship in Europe.

What is a 4- Part Basic Training and Crowd Management Training? The International Convention on Standards of Training, Certification and Watchkeeping for Seafarers – known as the STCW Convention require that all employees onboard any ship need to have Basic Safety Training and Crowd Management Certificate. Therefore, to be able to join one of our Crystal Ocean and Expedition ships, or Yacht you are required to complete the 4- Part Basic Training and Crowd Management Training prior joining. For more information click here.

Should I purchase any insurance before I join? All ocean, expedition and yacht employees are Medically Insured while onboard. Meaning covered for all medical costs pertaining to illness, accident or injury while onboard. However, we recommend all employees to purchase travel insurance prior joining.

Contract length? 4-6 months onboard and 2 months’ vacation. Pending on position.

Travel arrangements? Your flight ticket, transportation from the airport to the ship or hotel, and hotel reservations will be arranged and paid by Crystal Cruises Manning.

What facilities do Crystal offer? Onboard Crystal Ocean there is a crew area designated for our employees. Crew and Officer mess, gym, free self-service laundry, slop chest/kiosk and outdoor area for employees with a plunge pool. Every cruise there are activities for the employees to make sure that they have the chance to maintain a social life while they work and live onboard.

Internet access? Wi-Fi in all crew cabins. One hour free per day through selected hours.

How to Keep in touch with family and friends? All electronic communication to and from the ship is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal Cruises cannot guarantee that communication connections for telephone, television, Internet or email will be available at all times in all areas of the world.

* The following destinations are extremely sensitive to interference: Baltic, North Cape and the Chilean fjords.

Where do I sleep? The majority of crew members will share a cabin with one or more fellow crew members. All cabins have a bathroom, wall to wall carpet, telephone, television, DVD player, refrigerator, security safe, work desk with chair, and a small closet. While your cabin is cleaned once a week free of charge, in consideration of your cabin mate, it is your responsibility to keep your cabin clean, orderly and in good condition.

What type of electrical outlet will be in my cabin? Crew cabins have both American (110V) & West/Central European (220V) sockets.

 

Yacht

Do you hire all nationalities?

Onboard Crystal Yacht CCM hire all nationalities. However certain nationalities as Indonesians, Indians and Filipinos are hired through one of our selected agencies. For more information click here.

Does CCM recruit all onboard positions?

CCM recruit all Hotel and Deck & Engine positions. However, if you are from Indonesia, India and the Philippines are hired through our agencies. For more information click here.

Security, Spa, Doctor and Entertainer hired from external agents or our office in Miami. For more information click here.

Where does Crystal Esprit sail? Esprit is normally located in the Adriatic/Mediterranean during the summer season and the Seychelles during the winter season. From 6-nights sailings up to 11-nights.

Which documents do I need in order to join? Valid passport, valid medical, C1/D Visa, 4-Part Basic Safety Training and Crowd Management Training. D&E Department require specific certificates.

How do I get the Medical Examination? CCM will send you the Crystal Medical Examination form and you will have to schedule an appointment with a certified doctor. You need to pass the medical examination in order to join.

What is a C1/D Visa? United States of America requires all none US citizens crew to obtain a C1/D visa for travelling to the US. A C1/D Visa is a non-immigrant visa issued by US Embassies around the world. This visa allows crew members to transit through US ports. If offered accepted for a position, CCM will issue a letter to support your visa process. For more information click here.

What is a Schengen Visa? Certain nationalities are required to obtain a Schengen Visa prior entering a country that is part of the Schengen area, Europe. CCM will inform you if Schengen visa is required for your nationality. Only needed if you join the ship in Europe.

What is a 4- Part Basic Training and Crowd Management Training? The International Convention on Standards of Training, Certification and Watchkeeping for Seafarers – known as the STCW Convention require that all employees onboard any ship need to have Basic Safety Training and Crowd Management Certificate. Therefore, to be able to join one of our Crystal Ocean and Expedition ships, or Yacht you are required to complete the 4- Part Basic Training and Crowd Management Training prior joining. For more information click here.

Should I purchase any insurance before I join? All ocean, expedition and yacht employees are Medically Insured while onboard. Meaning covered for all medical costs pertaining to illness, accident or injury while onboard.

Contract length? 4-6 months onboard and 2 months’ vacation.

Travel arrangements? Your flight ticket, transportation from the airport to the ship or hotel, and hotel reservations will be arranged and paid by Crystal Cruises Manning.

Internet access? Free Wi-Fi in all crew cabins.

How to Keep in touch with family and friends? All electronic communication to and from the ship is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal Cruises cannot guarantee that communication connections for telephone, television, Internet or email will be available at all times in all areas of the world.

What facilities do Crystal Esprit offer? Crew mess, free self-service laundry and access to guest gym (certain hours).

Where do I sleep? Depending on your position, up to four (4) employees per cabin. Access to toilets and showers in the corridor.

What type of electrical outlet will be in my cabin? Crew cabins have both American (110V) & West/Central European (220V) sockets.

 

River

Do you hire all nationalities? CCM can only hire European candidates living in an EU country onboard Crystal River Cruises. One exception is Indonesian nationals for selected positions in the Galley and Housekeeping. CCM has a selected agent recruiting Indonesian candidates.

Does CCM recruit all onboard positions? CCM recruit and hire all Hotel and Nautical/Technical Staff for Crystal River Cruises.

Entertainers are hired through our office in Miami. For more information click here.

I would like to apply for the Spa Department onboard Crystal River. How do I apply? Crystal is running the Spa onboard Crystal River Cruises. Therefore, if you want to become a part of our Spa Team please register your CV on CCM web page.

Where do Crystal River Cruises sail? Our river ships are sailing on the Rhine, Main and Danube rivers. From 6-night sailings up to 16- nights pending on ship.

Which documents do I need in order to join? Valid passport, valid medical and background check.

Medical Examination? CCM will send you the Crystal Medical Examination form and you will have to schedule an appointment with a certified doctor. You need to pass the medical examination in order to join.

Which flag is Crystal River Cruises sailing under? Crystal River Cruises is sailing under a Maltese flag and the contracts are Maltese.

What happens if I get sick or injured onboard? All European employees will be registered under Maltese social security for the duration of their contract. Every month, Crystal River Cruises pays a set amount to Malta Social Security to make sure that our employees receive social security from their own country in case of illness. Note you are only covered during contract/season not between seasons. The social security does not cover dentist.

Travel arrangements? You have to make your own travel arrangements to join the ship and will be reimbursed up to a certain amount depending on where you live. Usually you arrive the same day as you start working. As a general rule and outlined in your contract, travel compensation in connection with joining and leaving the ship will be paid by the employer. For more information click here.

Contract length? Most hotel positions are approx. 15 or 12 weeks onboard and 4 weeks’ vacation.

Where do I sleep? Depending on your position onboard, but most employees share cabin with one fellow employee and sharing bathroom with the next-door cabin.

What type of electrical outlet will be in my cabin? Crew cabins have regular West/Central European (220V) sockets.

Internet access? Free Wi-Fi in all crew cabins.

How to Keep in touch with family and friends? Crystal Cruises cannot guarantee that communication connections for telephone, television, Internet will be available at all times in all areas of the rivers.

What facilities do Crystal River Cruises offer? Crew mess, free self-service laundry, crew sun deck and access to guest gym (certain hours).